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Drive Evaluations The purpose of the drive failure evaluation is to determine the cost of repair and the cause (or possible cause) of the failure. When sending a drive in for failure evaluation, you MUST specify either “Normal evaluation” or “Return drive under any circumstances”. If, after disassembly of the unit, it becomes clear that repair is not worthwhile (repair would cost more than half the price of a new one) and “Return drive under any circumstances” has not been specified, we will charge only half the evaluation fee and simply throw the pieces away instead of putting the unit back together and returning it. The evaluation will be without charge if the failure is determined to be covered under the manufacturer’s Warranty. An evaluation fee of $150 will apply if the failure is not warranty and the drive is either repaired or returned. Half the fee will be waived if the drive is scrapped out here. The customer stipulates preference when sending in the drive. We will fax or e-mail (please advise your choice) the results of the evaluation when it is complete. Any unit returned for evaluation or repair MUST be packed in its original shipping container or other suitable material (not in packing peanuts). If not packaged in the original container, please use a strong container large enough to allow for a good amount of protective material such as bubble-wrap or foam. If you are forced to use packing peanuts, please seal the unit completely in plastic or heavy paper so that the packing peanuts do not enter the unit (extra billable time is required to dig them out so that the evaluation can begin). Extra charges will apply if we provide a shipping container for the return trip. Extra insurance is normally not necessary when original containers are used, and does no good if the shipper deems the packaging “insufficient”. Ship the unit to Ortman Electronics / DCD at the address below: Under 100 lbs: Suite 801 Attn: Mere Siegel 101 lbs and over: Ortman Electronics / El Cerrito Heating & Sheet Metal |
©2008 Ortman Electronics |